1. Introduction

Welcome to DTF Logo Printing Ltd. (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website ([Insert Website URL]), including all purchases, interactions, and services provided. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Definitions

  • “Customer,” “You,” “Your” refers to any individual or business using our services.

  • “Products” means all goods available for purchase on our website.

  • “Services” includes printing, customization, shipping, and customer support.

  • “Order” refers to a confirmed purchase request.

3. Eligibility & Account Registration

  • You must be at least 16 years old to use our services.

  • Account registration may require accurate personal details (name, email, address).

  • You are responsible for maintaining account security and reporting unauthorized access.

4. Ordering & Payment

A. Order Process

  • Orders are confirmed via email.

  • We reserve the right to cancel or reject orders due to stock issues, pricing errors, or suspicious activity.

B. Pricing & Taxes

  • Prices are listed in GBP (£) and exclude VAT (20%) unless stated.

  • Shipping costs are calculated at checkout.

C. Payment Methods

  • We accept:

    • Credit/Debit Cards (Visa, Mastercard, etc.)

    • PayPal

    • Bank Transfers (B2B orders)

  • Payments are processed securely via third-party gateways.

5. Shipping & Delivery

A. Shipping Policy

  • Free Shipping: Available for orders over £100 (excluding VAT).

  • Delivery Times: Vary based on location (UK: 2-5 business days; International: 7-14 business days).

  • Shipping Providers: Royal Mail, DHL, or other couriers.

B. Delivery Issues

  • You must provide a correct shipping address. Incorrect details may lead to delays or lost packages.

  • If a package is lost or damaged, contact us within 7 days for assistance.

6. Returns & Refunds

A. Return Policy

  • 15-Day Return Window: Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Customized Products (e.g., DTF prints) are non-refundable unless defective.

B. Refund Process

  • Refunds are processed within 7-10 business days after receiving returned goods.

  • Original shipping costs are non-refundable.

7. Product Descriptions & Quality

  • We strive for accuracy in product images and descriptions but cannot guarantee exact color matches due to screen variations.

  • If a product materially differs from its description, you may request a return/refund.

8. Intellectual Property Rights

  • All website content (logos, designs, text) is owned by DTF Logo Printing Ltd. and protected under copyright law.

  • Customers retain rights to their uploaded designs but grant us a license to reproduce them for order fulfillment.

9. Prohibited Uses

You may not use our website for:

  • Illegal activities (fraud, counterfeit goods).

  • Uploading offensive, copyrighted, or trademarked designs without permission.

  • Automated scraping, hacking, or disrupting services.

10. Limitation of Liability

  • We are not liable for:

    • Indirect damages (lost profits, data loss).

    • Delays caused by third-party couriers.

    • Misuse of products.

  • Our maximum liability is limited to the order value.

11. Indemnification

You agree to indemnify us against claims arising from:

  • Your breach of these Terms.

  • Unauthorized use of designs.

  • Violation of third-party rights.

12. Privacy Policy

Your data is handled per our Privacy Policy, which is incorporated into these Terms.

13. Force Majeure

We are not responsible for delays caused by:

  • Natural disasters.

  • Pandemics.

  • Government restrictions.

14. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.